Refund policy

RETURNS

Due to the nature of our products, we do not offer returns.

DAMAGES

We will replace items if they are defective or damaged. Please contact our customer service department within seven (7) days of receiving your purchase.

We will require:
Your order number, which is provided in the invoice that arrives with your order, details pertaining to item(s) you wish to return and a photo of the damaged item(s).
Please email the information and photo to info@cannariver.com

REFUNDS

Returns are generally processed within 2-3 business days and we will notify you by email once your refund, replacement or exchange has been processed. Refunds may take up to 7 business days depending on your bank.

During major holidays, please allow a maximum of ten (10) business days for your refund, replacement or exchange to be processed.

All refunds will be issued to the purchaser’s original payment method, less the shipping charges. If the original payment method is no longer available, a store credit will be issued.